Privacy Policy for Eugene W. Tsai, MD APMC

Introduction

Eugene W. Tsai, MD APMC is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information.  Please read this policy carefully to understand our practices regarding your personal information.

1. Information We Collect

We may collect the following types of information:

Personal Information: Full name, email address, phone number, business information (e.g., company name, address), and identification details.

Payment Information: If applicable, billing information such as credit card details or other payment data.

2. How We Use Your Information

We use the information we collect for the following purposes: 

Communication: To communicate with you regarding your appointments, updates, and any changes to our services.

3. Sharing Your Information

SMS consent and phone number will never be shared or sold to any third party or affiliate for marketing purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.

5. Your Rights

You have the following rights regarding your personal information:

Access: Request access to the information we have about you.

Correction: Request corrections to your information if it is inaccurate or incomplete.

Deletion: Request the deletion of your personal data, subject to applicable laws and regulations.

Objection: Object to certain uses of your data, such as direct marketing.

To exercise these rights, please contact us at 562-594-8831

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. We reserve the right to update this Privacy Policy at any time. 

We will notify you of any material changes by posting the updated policy on our website and updating the effective date.

8. Verbal Consent for Receiving Text Messages

We comply with all applicable regulations, including the Telephone Consumer Protection Act (TCPA), to ensure individuals provide informed consent before receiving text messages from campaigns or organizations. When obtaining verbal consent to send text messages, the following steps are followed:

Clear Disclosure: The individual is informed that they are consenting to receive text messages from a specific campaign, organization, or business. This includes details about:

The purpose of the messages (e.g., appointment confirmations).

Messaging and data rates that may apply.

Active Agreement: The individual is asked to explicitly agree by verbally affirming their consent (e.g., "Yes, I agree to receive text messages").

Documentation: A record of the verbal consent is maintained, including the date, time, and context of the interaction (e.g., phone call).

Opt-Out Information: The individual is informed of their right to opt-out at any time by replying with a keyword like “STOP” or contacting the organization directly.

By obtaining and documenting verbal consent, we ensure compliance with legal requirements while respecting the rights and preferences of individuals

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at 562-594-8831. 

Effective 1/1/2024

Effective Date: 1/1/24

Thank you for subscribing to SMS updates from Eugene W. Tsai, MD APMC. By opting in, you agree to receive text messages from us in accordance with the following terms and conditions. These Terms and Conditions (“T&C”) govern your access to and use of our services.  By using our services, you agree to be bound by these terms. Please read them carefully.

1. Introduction

These T&C govern your access to and use of all related features, content, and services offered by Eugene W. Tsai, MD APMC. By accessing or using our platform, you agree to these terms.  The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. 

2. Acceptance of Terms

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these T&C. If you do not agree, you must discontinue using the service. If you have consented to receive text messages from  Eugene Tsai, MD APMC, you may receive messages related to the following:  appointment reminders and follow-up messages.

Appointment reminders

3. Message Frequency

Subscribers can expect to receive up to 3 messages per day within 24 hours of your scheduled appointment, depending on your interaction with us.  These messages will provide information about your upcoming appointments.  

4. Opt-In Process

SMS customer care messages  are are back-and-forth conversations between employees at Eugene W. Tsai, MD APMC and patients  with no automated responses involved.  To Opt-In to SMS customer care messages with Eugene W. Tsai, MD, APMC , patients must fill out  our website consent form.   

5. Opt-Out Process

You can opt out of receiving SMS messages at any time. Once you have opted in and initiated a conversation via text message, you will always receive an opt-out message with instructions on how to stop receiving messages.

To opt out, simply reply with the keyword STOP to any text message from us.

Once you opt out, no further SMS communications will be sent to you from Eugene W. Tsai, MD APMC.

6. User Responsibilities and Conduct

You agree to use the platform lawfully and ethically.

Prohibited actions include:

Misusing the platform or interfering with its functionality.

Engaging in abusive, harassing, or threatening behavior.

Using the platform for illegal or unauthorized purposes.

Violating the rights of others, including intellectual property rights.

You are responsible for all activities conducted through your account.

7.  If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us by calling us at 562-594-8831.  

8. Account Information and Security

Users must provide accurate and complete information. You are responsible for maintaining the confidentiality of your credentials and for all user activity.  Notify us immediately of any unauthorized account use or security breach.

Message and data rates may apply.

You can opt-out at any time by texting "STOP."

For assistance, text "HELP" or visit our Privacy Policy ( (https://losalamitosallergy.com/privacy-policy )  and Terms and Conditions (https://losalamitosallergy.com/terms-and-conditions ) pages.

Message frequency may vary

9. Payment Terms/Fees

Message and data rates may apply. Please check with your mobile service provider for specific fees that may apply to receiving SMS messages.

10. Privacy and Data Collection

Your privacy is important to us. To learn more about how we handle your information, please review our Privacy Policy at https://losalamitosallergy.com/privacy-policy. 

11. Limitation of Liability

Eugene W. Tsai, MD APMC is not liable for any damages arising from your use of the platform, including but not limited to data loss, interruptions, or unauthorized access. Use of the service is at your own risk.

12. Termination or Suspension of Services

We reserve the right to suspend or terminate your access to the platform for:

Violations of these T&C.

Suspected fraudulent activity.

Non-payment (if applicable).

Upon termination, your access to the platform and its features will cease immediately.

13. Governing Law and Dispute Resolution

These T&C are governed by the laws of California. Any disputes shall first be resolved through mediation or arbitration before resorting to litigation.

14. Changes to Terms

We may update these T&C from time to time. Significant changes will be communicated through updates on the website at https://losalamitosallergy.com/terms-and-conditions . Continued use of the platform constitutes acceptance of the revised terms.

15. Contact Information

By subscribing to SMS updates, you acknowledge and agree to these terms. For assistance, reply with HELP, or contact us at 562-594-8831. 

16. Intellectual Property Rights

All content, trademarks, and intellectual property on the platform belong to Eugene W. Tsai, MD APMC or its licensors. Users may not copy, distribute, or modify the service's materials without explicit permission.

To encourage the highest standards of safety and quality, the staff at Eugene W. Tsai, MD, APMC, has adopted this code of conduct to promote a high standard of professional behavior, ethics and integrity. By this, we aim to provide the highest levels of patient care, trust, integrity, honesty, and ethical conduct.  

We are committed to act with the competence, skill, and integrity expected of our profession. We behave with dignity and courtesy toward our patients, clients, coworkers, learners, and others in business-related activities. We are honest, fair, reasonable, and objective in our professional relationships.

As healthcare providers, we have an ethical responsibility to make our patients feel secure in their care and to treat our patients respectfully and with dignity. In addition to an ethical responsibility, we have a legal responsibility to comply with all applicable laws and regulations related to patients’ rights. We must also comply with local, state, and federal policies regarding informed consent, confidentiality, advance directives, discharge planning, and patient participation in their respective medical care plans. 

As healthcare providers, we dedicate ourselves to providing you and your family with a high quality of care. Quality of care is a promise we strive to deliver every day in every aspect of our work.

Eugene W. Tsai, MD and staff.  

To provide a safe and healthy environment for staff, visitors, patients and their families, the staff at Eugene W. Tsai, MD APMC expects visitors, patients and accompanying family members to refrain from unacceptable behaviors that are disruptive or pose a threat to the rights or safety of other patients and staff.

As a patient visiting our practice, please consider the following:

If you have any questions about the care or our unhappy with the service received in our office, please contact our manager before you leave our office so that any clarifications about your care or the services you received can be addressed.

Please communicate all issues that you wish to discuss with the doctor at the time your appointment is scheduled, so that an appropriate amount of time can be allotted. If you do not do this in advance, another visit may be necessary so that the doctor can give all patients the time and quality of care they deserve.

Questions about your billing can be addressed to our office manager.

Our practice follows a zero-tolerance policy for aggressive behavior directed by patients against our staff.

Please be courteous with the use of your cell phone and other electronic devices. When interacting with any of our staff, please put your devices away. Set the ringer to vibrate before storing away.

Adults are expected to supervise their children. 

The following behaviors are prohibited:  

Possessing firearms or any weapon

Patients who are under or perceived to be under the influence of alcohol or any other substance will not be treated at that time and can be grounds for dismissal

Intimidating or harassing staff or other patients

Making threats of violence through phone calls, letters, voicemail, email or other forms of written, verbal or electronic communication

Physically assaulting or threatening to inflict bodily harm

Making verbal threats to harm another individual or destroy property

Damaging business equipment or property

Making menacing or derogatory gestures

Making racial or cultural slurs or other derogatory remarks regarding creed, religion, color, gender identity, national or ethnic origin, sexual preference, or disability. 

Eugene W. Tsai, MD, APMC participates with electronic prescribing directly to your mail order and local pharmacies. Our goal is to assist our patients with prescription requests in an efficient and timely manner. Due to the volume of prescription requests, we have created the following guidelines to help meet these goals.

1) It is the patient’s responsibility to notify the office in a timely manner when refills are necessary. Approval of your refill may take up to three (3) business days, so do not wait to call. If you use a mail order pharmacy, please contact us fourteen (14) days before your medication is due to run out.

2) Medication refills will only be addressed during regular office hours on Monday – Friday (8:00am – 5:00pm). Please notify your provider on the next business day if you find yourself out of medication after hours. No prescriptions will be refilled on Saturday, Sunday or Holidays.

3) Prescription refills require close monitoring by your provider to ensure its safety and effectiveness. Your provider will prescribe the appropriate number of prescription refills to last until your next scheduled appointment. Generally, when you are down to zero refills, it is time to schedule a follow up appointment. We prefer you request any refills of your medications at the beginning of your office visit.  

4) Patients requesting new medications or antibiotics must be seen for an appointment. They will not be prescribed over the phone because it generally requires an in person or telemedicine office visit.

5) Refills can only be authorized on medication prescribed by providers from our office. We will not refill medications prescribed by other providers.

6) Some medications require prior authorization. Depending on your insurance, this process may involve several steps by both your pharmacy and your provider. The providers and pharmacies are familiar with this process and will handle the prior authorization as quickly as possible. Only your pharmacy is notified of the approval status. Neither the pharmacy nor the provider can guarantee that your insurance company will approve the medication. Please check with your pharmacy or your insurance company for updates.

7) It is important to keep your scheduled appointment to ensure that you receive timely refills. Repeated no shows or cancellations will result in a denial of refills. Refills will not be provided to patients who have not had an office visit for over 12 months.  

8) We reserve the right to charge an administrative fee if there are multiple requests for prescriptions requested outside of a visit.